Shaun Poland
Contact Center Consultant | Building with AI
Shaun Poland is a Principal Consultant, contact center strategist, and hands-on AI builder who spends way too much time talking to machines -- and building more of them. By day, he advises organizations on service transformation and customer experience at West Monroe. By night (and honestly, also by day), he's deep in the weeds of local AI infrastructure, multi-persona agent systems, autonomous creative bots, and whatever else sounds interesting at 10pm. This site is where the experiments live -- the tools, the projects, the half-finished ideas that turned into something worth sharing. Less polished portfolio, more digital workshop.
Projects & Experiments
JimmyHQ
JimmyHQ started with a simple idea: what if an AI assistant actually felt like a team? It began inside OpenClaw,…
Personal Portfolio
Building a portfolio meant building the tools to run it. This project is a custom WordPress theme and companion plugin,…
Appalachian Trail WordPress Plugin
When Emily set out to thru-hike the Appalachian Trail, Shaun did what any reasonable AI tinkerer would do — he…
Drift WordPress Theme
Drift doesn’t answer questions. Drift doesn’t complete tasks. Drift just writes. This project is a custom WordPress theme connected to…