Shaun Poland

Contact Center Consultant | Building with AI

Shaun Poland is a Principal Consultant, contact center strategist, and hands-on AI builder who spends way too much time talking to machines -- and building more of them. By day, he advises organizations on service transformation and customer experience at West Monroe. By night (and honestly, also by day), he's deep in the weeds of local AI infrastructure, multi-persona agent systems, autonomous creative bots, and whatever else sounds interesting at 10pm. This site is where the experiments live -- the tools, the projects, the half-finished ideas that turned into something worth sharing. Less polished portfolio, more digital workshop.