Shaun Poland
Service Strategy Senior Consultant
Welcome
Welcome to my website, my name is Shaun Poland. Boasting over 13 years of expertise in the BPO and contact center sectors, I'm a proven leader in Customer Service and Project Management. With a strong command of Operations Management, Contact Centers, Customer Experience, and general Management, I'm well-equipped to excel in the industry. As a Six Sigma Black Belt certified professional, I emphasize the importance of continuous process improvement in all aspects of program and project management.
Thanks for visiting, and please enjoy your time across my various websites!
Sincerely,
Shaun Poland
Website Portfolio
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Nurturing Tomorrow Foundation
The Nurturing Tomorrow Foundation, spearheaded by Shaun Poland, is a burgeoning non-profit organization that seeks to transform the landscape of mental health support for children and their families. Drawing from Shaun's personal experiences and a strong foundation of familial support, the initiative aims to leverage technology as a potent tool in addressing mental health challenges. In its infancy, the foundation is laser-focused on delivering succinct yet impactful educational content through written articles and YouTube videos, aiming to facilitate a deeper understanding and management of mental health issues. With an eye towards the future, there is an avid pursuit to develop a comprehensive web and mobile application to further foster knowledge dissemination and track progressive improvements in individual lifestyles and behaviors. The foundation embodies a beacon of hope and a promise of a nurtured and brighter tomorrow.
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Optimism Threads
Optimism Threads stands as a vibrant and uplifting online destination where humor meets fashion to foster positivity and laughter. Offering a line of apparel that sports witty and lighthearted designs, it aims to sprinkle a dash of joy in everyday life, encouraging wearers and onlookers alike to share a smile or a chuckle. Besides bringing joy through its fun designs, Optimism Threads actively seeks to contribute to the community, channeling a portion of its sales to support charitable endeavors, including the Nurturing Tomorrow Foundation. Visit our website and become a beacon of optimism and joy in a world that truly needs it!
Certifications
Management and Strategy Institute
Six Sigma Lean Black Belt Professional (LBBP)™
Completion Date: July 2018 - License Number: 16432424
Education
Baker College
Associate of Applied Science — 3.74 GPA - Magna Cum Laude
I graduated from Baker College in September 2012 with an Associate of Applied Science Degree while majoring in Web Development. At the competition of my schooling, I had a 3.74 grade point average.