Shaun Poland Photo

Shaun Poland

Manager

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Professional Profile

Welcome to my website! My name is Shaun Poland and I am currently a Performance Compliance Lead with Arise Virtual Solutions and the Production Manager for ASM Graphics. I had previously owned and operated my own home-based call center which had 85 agents at it's peak. I currently have an Associates of Applied Science degree and utilize that degree with freelance projects.

Thank you for your interest and please feel free to shoot me an e-mail if I can be of any assistance.

Sincerely,
Shaun Poland

Work Experience

August 2016 - Present

Senior Performance Compliance Lead

Arise Virtual Solutions, Full-Time


  • Coming Soon...

October 2013 - August 2016

Performance Compliance Lead

Arise Virtual Solutions, Full-Time


  • Manage day-to-day individual performance of approximately 200 agents
  • Manage day-to-day group performance of approximately 8 groups
  • Ensure system issues are resolved within 1 business day
  • Ensure promises made to customers are completed on time
  • Create Excel reports which allow easier management of performance metrics

June 2011 - Present

Production Manager

ASM Graphics, Full-Time


  • Complete orders while meeting time-sensitive deadlines
  • Ensure acceptable quality of all items prior to delivery
  • Manage inventory
  • Delivery/Shipping of orders

October 2009 - October 2013

Chief Executive Officer

Spoland Solutions, Full-Time


  • Oversee daily operations
  • Recruiting
  • Respond to inquiries from current agents and potential agents
  • Key metric management and reporting

May 2012 - Nov 2013

Kayako Maintenance

SkyShop Logistics, Part-Time


  • Add/Remove Users
  • Edit/Add/Remove templates as needed
  • Upgrade/install software
  • Make additional changes to Kayako environment as needed

Technical Skills

advanced, 8 years

HTML & CSS


I have plenty of HTML and CSS experience which assists me in editing current website themes/templates to help meet customer's needs.

Advanced, 2 years

Wordpress


My Wordpress experience helps him edit and change current Wordpress themes to help meet customer's needs.

expert, 13 years

Customer Service


I have been working on the front line in the customer service field for over 13 years. This experience consists of interactions in person, over the phone, via e-mail, and over a chat network.

expert, 7 years

Management


I have management experience in many different types of businesses. This includes overall management of a restaurant, kitchen supervisor, call center supervisor and manager, and currently management of his own company, Spoland Solutions.

Advanced, 2 years

Recruiting


I started expanding his business in 2010 which including himself and two other employees for a majority of that year. In 2012, my business started the year with 15 active agents. Now in March 2013, my recruiting skills have brought over 60 agents into his business.

Advanced, 2 years

SEO


Search Engine Optimization has helped me bring over 1,000 unique users to my company's website each month with absolutely no paid advertising. At the time of writing, my business, Spoland Solutions, is listed on Page 1 of Google for over a dozen prime keywords.

Expert, 9 years

Social Media


With the assistance of the hottest social media tools, I have been able to expand my Facebook pages with thousands of active users. My company's Facebook page currently reaches thousands of unique Facebook users on a weekly basis.

Advanced, 2 year

Kayako


My experience with Kayako started as I was in need of a customer service Portal which would allow me to easily grow his business. With virtually no training, I was able to install and customize the software to help run my business. In May 2012, I was given the chance to assist a Miami, FL based business, SkyShop Logistics, with their Kayako customer support system.

Education

Baker College

Associate of Applied Science — 3.74 GPA - Magna Cum Laude


I graduated from Baker College in September 2012 with an Associate of Applied Science Degree while majoring in Web Development. At the competition of my schooling, I had a 3.74 grade point average.



E-mail Me